Delivery

We aim to despatch your goods within 1 working day from receipt of your order but please be aware that items can take up to 5 working days to be delivered. We will contact you within 24 hours of placing your order to assure you that it has been placed and when your item/s will be despatched to you. If for any reason an item you have ordered is out of stock we will let you know so that you can either cancel your order or wait slightly longer for it to arrive.

Our postage and packing charges are listed below:

Standard delivery including the handling and packaging of products = £4.95

Express 48hr delivery = £8.50 

Next day delivery for Mainland UK = £13.99 

FREE DELIVERY for all Mainland UK orders over £80.00 

Other international countries please contact us to discuss further delivery prices.

If you have any queries regarding postage please don't hesitate to get in touch, please email office@looptheloop.org.uk or call 01873 810296 

Returns
We will exchange or refund any item you are not happy with as long as the goods are returned in original condition within seven days of receipt. If you return an item please ask for proof of postage from your post office. Delivery charge and return postage will only be refunded if the item is faulty. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.

If an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a replacement or refund.